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    • About
      • About Us
      • Sustainability
    • Subscription
      • How it works
      • Exchange
    • Shop
      • Bikes
      • Accessories
    • Bike Finder
    • Help
      • FAQ
      • Contact us
  • Sign in
  • Contact Us

Terms & Conditions

Everything you need to know about our rental service, contracts, and your responsibilities.

This service operates as a rental initiative, allowing you to select reconditioned bikes. You'll make monthly payments under a long-term rental agreement. We strongly encourage you to swap the bike as your child grows. All of our bicycles receive meticulous care and maintenance to meet the highest quality standards. Our goal is to ensure your child enjoys cycling on our bikes, which is why we dedicate ourselves to keeping them in superb condition for your satisfaction. You are free to cancel at any time for monthly contracts; if so, please note that a minor fee applies while collecting the bike.

Annual contracts cannot be cancelled before the end of contract, but you can upgrade or change the bike with a minor fee.

Our Service
1

Select a bike that suits your child's size.

2

We supply the chosen bike, and you make monthly payments through Direct Debit after signing a contract and Direct Debit form with your bank.

3

Our service operates on a hire and exchange model, eliminating the need for upfront payments, with bikes available for long-term rental.

4

When your child outgrows the bike, simply return to us to coordinate an exchange. We'll deliver the next larger size and collect the previously used bike.

5

When you opt for an exchange before 12 months subscription, there is a minor delivery fee in place, which helps us maintain affordable monthly payments.

6

Our bikes are previously used bicycles returned by members. These bikes undergo thorough refurbishment by professional bike mechanics to ensure they meet safety and quality standards. Availability of accessories depends on the condition in which they are returned.

7

When you exchange your current bike for a bigger one, your monthly fee is likely to increase as bigger bikes come with higher costs.

8

You have the flexibility to cancel your rental at any time by returning the bike for monthly contracts (Annual contracts cannot be cancelled before the end of contract). A nominal fee is applied to cover bike collection expenses.

9

In the unfortunate event of your bike being stolen, you will be responsible for covering the current market value of the bike.

10

While in possession of the bike, it's your responsibility to ensure its proper maintenance and care.

11

When it comes time for an exchange, some wear and tear is expected. If there is additional damage, we will discuss potential costs. Our priority is your satisfaction. Questions? Email info@growbikebh.com

Contract & Direct Debit

Grow Bike requires all clients to sign a contract and provide an approved direct debit authorization form from their bank before delivery of the bike and commencement of services. To ensure a smooth experience, we kindly ask for your cooperation in completing these steps before delivery.

We are unable to deliver the bike or commence service until the contract is signed and we receive confirmation of an approved direct debit form from your bank. Your satisfaction is our priority.

Annual Contract
View PDF ›
Monthly Contract
View PDF ›
What Grow Bike Provides

A suitable children's bike tailored to your child's needs

Bike as specified on the website

Regular maintenance and servicing

Exchange option when needed (delivery fee may apply)

Customer Responsibilities

Pay the stipulated amount monthly by direct debit.

Store the bike in a dry, secure place.

Look after the bike to a reasonable standard.

Upon exchange, return the complete bike including wheels, frame, fork, handlebars, headset, grips, drivetrain, pedals, saddle, seat post and any other components specified on the website.

When receiving the next bike, a small delivery fee may apply.

You may cancel the agreement by returning the bike. Grow Bike will arrange collection for a set fee.

Damage & Liability

You will be liable for any damage caused to the bike which falls outside of reasonable use ("extraordinary damage") as deemed by Grow Bike.

Examples of extraordinary damage:

Rust (preventable by storing in a dry place), buckled wheels, bent or cracked frames, critically damaged drivetrain, returned with missing components.

Where extra damage has occurred, Grow Bike will contact you and agree on a reasonable sum to repair it.

In the event of a stolen bicycle, you will be liable for paying the current value of the bike.

Should we suspect or confirm fraudulent activity, we reserve our rights to cancel memberships, collect the bikes, and refer such behavior to the relevant authorities and/or debt collectors. If you have fraudulently sold the bike, we reserve the right to charge the excess amount.

Questions About Our Terms?

Our team is happy to walk you through anything. Reach out anytime.

Contact Us › Visit FAQ ›

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